We're here to help! If you experience any issues with your order, please contact us right away so we can make it right.
📞 Phone: 786-660-5584
📧 Email: etcakes@me.com
We monitor calls and emails 24/7.
When reaching out, please include a brief description of the issue along with clear photos for faster resolution.
Delivery vs. Pickup: While you're welcome to pick up your order, we strongly recommend using our delivery service. It ensures your cake is transported safely and kept in optimal condition.
Responsibility After Pickup: Once the cake has left our premises, we are no longer responsible for any damage that may occur during transport or after delivery.
Storage Guidelines: Cakes and desserts must be kept in a cool environment (75°F or lower) or refrigerated. Heat and humidity can cause damage, melting, or warping.
Please avoid direct sunlight, open doors, or windows when displaying your cake.
Refunds are only issued in cases of confirmed order mistakes on our part. If you believe there’s an issue, please contact us immediately so we can assess and, if possible, correct the problem.
If the mistake is ours, we’ll take full responsibility and offer a refund or store credit for the portion affected.